30-day money-back guarantee, no return needed
We want Veilla to become part of your home routine. If you're not satisfied, you can ask for a full refund within 30 days of receiving your order. You don't need to send the product back.
How to request a refund
Email us at contact@tryoika.com or use our Support page within 30 days of delivery, with:
- your order number;
- a few words on why Veilla didn't work for you (this helps us improve).
We reply within 2 business days. Once your request is approved, the refund is issued to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.
Good to know
- The guarantee applies once per customer and per order.
- It covers the products you paid for. Shipping is free, so there is nothing else to refund.
- Orders placed with a discount are refunded at the price you actually paid.
Damaged, missing or lost parcels
If your order arrives damaged, if cards are missing, or if your tracking shows no movement for more than 15 business days, contact us. We will send a replacement or refund you, whichever you prefer.
Your legal rights
This guarantee is in addition to the rights you have under the consumer law of your country, including, for customers in the European Union and the United Kingdom, the 14-day right of withdrawal. It does not limit them in any way.