Last updated: October 27, 2026
This policy explains how Oika ("we") collects and uses your personal data when you visit tryoika.com or buy from us. We process your data in line with the EU General Data Protection Regulation (GDPR) and the laws of the countries where we sell.
1. Who is responsible for your data
Oika, operator of tryoika.com. Contact: contact@tryoika.com.
2. What data we collect
- Order and account data: name, email address, shipping and billing address, phone number, order details.
- Payment data: payments are handled by our payment providers (Shopify Payments, PayPal and others shown at checkout). We never see or store your full card number.
- Support messages: what you write to us through the contact form or by email.
- Browsing data: IP address, device and browser type, pages viewed and actions on the site, collected through cookies and similar tools.
- Marketing preferences: whether you agreed to receive our emails.
3. Why we use it, and on what legal basis
- To process, ship and follow up on your order, and to handle refunds (performance of the contract).
- To answer your questions and requests (performance of the contract, or our legitimate interest in helping you).
- To meet our accounting, tax and legal obligations (legal obligation).
- To prevent fraud and keep the site secure (legitimate interest).
- To measure and improve the site and our advertising, and to send you marketing emails (your consent, which you can withdraw at any time).
4. Who we share it with
We only share what each partner needs to do its job:
- Shopify, which hosts our store and processes orders;
- payment providers, to process your payment;
- our fulfilment partner and shipping carriers, who receive your name, address and phone number to deliver your order;
- if you accept marketing cookies: advertising platforms such as Meta (Facebook, Instagram), TikTok and Google, to measure and show relevant ads;
- our email provider, if you subscribe to our emails;
- public authorities, when the law requires it.
We never sell your personal data.
5. Transfers outside the European Union
Some partners are located outside the EU, for example in the United States, Canada or Asia (including for order fulfilment). When data leaves the EU, we rely on safeguards recognised by the GDPR, such as European Commission adequacy decisions or Standard Contractual Clauses.
6. How long we keep it
- Order data: as long as needed to fulfil the order, then 10 years for accounting obligations.
- Support messages: up to 3 years after our last exchange.
- Marketing data: up to 3 years after your last interaction with us, or until you unsubscribe.
- Cookies: 13 months at most.
7. Cookies
Essential cookies make the site and checkout work. Analytics and advertising cookies are only placed if you accept them in the cookie banner. You can change your choice at any time from the link at the bottom of the site.
8. Your rights
You can ask to access, correct or delete your data, to restrict or object to its use, to receive it in a portable format, and to withdraw your consent at any time. Write to contact@tryoika.com; we answer within one month. If you live in the EU, you can also file a complaint with your data protection authority (in France: the CNIL, www.cnil.fr). Residents of other regions, including California, have similar rights, which we honour on request.
9. Children
Our site is not intended for children under 16 and we do not knowingly collect their data.
10. Changes
We may update this policy. The date at the top shows the latest version.